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FAQ
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Do you work on motorhome engines?No. We currently do not work on the motor-home engine, drive train or transmission.
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What forms of payment do you accept?We accept Cash, Check, credit card or debit card.
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Do you accept insurance and extended warranties?Yes we do. We do not accept manufacture warranties. Please see Warranty Guidelines (located in the footer area).
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My RV was involved in an accident and there was some damage to the body of the unit. Do you provide mobile collision repair?We do not provide any mobile collision / body repair.
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I need repairs performed immediately and I do not want to wait for a mobile tech to repair my unit. Do you have a location where I can take my unit to be repaired?We are a 100% mobile only service. Our goal is to service our customers in a timely manner with quality service.
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Do you repair or replace black, grey tanks, or toilet?Currently we do not work on black or grey tank issues. But, we do flush black and grey tanks (hydro jet tanks).
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Do you do motorhome hydraulic or air work?Currently we are not doing Motorhome hydraulic or air work. But we are doing emergency extend or retract for motor homes.
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What is a Virtual RV Technician Service?Our Virtual RV Technician Service connects you with certified RV technicians via video calls, allowing you to troubleshoot and diagnose RV issues remotely. You’ll receive expert guidance in real-time to solve problems without needing an in-person visit.
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How do I schedule a virtual consultation?You can schedule a virtual consultation through our website or by phone. We offer flexible appointment times, including evenings and weekends, to fit your schedule.
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What types of RV problems can you help with?We can assist with a wide range of issues, including electrical problems, plumbing issues, appliance malfunctions, HVAC troubleshooting, slide-out problems, and more. Our service covers both interior and exterior repairs.
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How much does the Virtual RV Technician Service cost?Pricing varies depending on the length of the consultation and the complexity of the issue. Virtual consultations are generally much more affordable than in-person repairs, and we'll provide a clear estimate before the session.
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What do I need for the virtual consultation?This depends on the service that you are wanting to schedule. But, the following is some things that you’ll need (smartphone, tablet, or computer with a camera and a reliable internet connection).
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Can you help with problems that require specific parts?Yes! We can help diagnose whether parts need to be replaced and recommend the exact parts required. If necessary, we’ll guide you through the process of ordering or locating the correct parts.
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How quickly can I get a consultation?In many cases, we can offer same-day appointments, especially for urgent issues. For non-urgent problems, you can schedule a time that best suits your availability.
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What happens if my issue cannot be resolved virtually?If we determine that the problem cannot be fixed remotely, we’ll provide detailed recommendations for further action. This may include directing you to local repair services or advising on necessary parts and repairs.
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Is this service available for all types of RVs?Yes, our technicians have experience working with a wide range of RV types, including motorhomes, travel trailers, fifth wheels, and camper vans.
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Can I follow up after the consultation if the problem persists?Absolutely! We offer follow-up consultations to ensure that the issue is resolved. You can reach out if you have further questions or need additional guidance.
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